Arrival

All patients will be “triaged” upon arrival – this means a trained medical staff member will assess each pet’s condition and determine the urgency and order in which he/she will be seen. Patients are seen in order of medical need and arrival.

Life Threatening Emergencies will be taken in immediately and will go ahead of any patients not in an emergency condition.

When possible, all patients should arrive and be kept on a leash or in a pet safe carrier while in public areas. This is for the protection of your pet, you, other clients and the staff. Leashes and carriers are available for use while with us, or to lend out. Please alert us if your pet is fearful of or aggressive towards people or other animals, as this will help us to keep them safe and comfortable. Let us know if you would prefer to wait in a private room – we will do our best to accommodate you.

Patient Treatment

In accordance with federal and state law, NO patients can receive any treatments, including prescriptions, without a veterinarian’s examination and assessment.

Safety

• Clients are required to follow all posted safety signs and directions.
• In the interest of safety, owners and clients will not be allowed to restrain for procedures, and patients may be separated from their owners if the veterinarian feels this is in the best interest of the patient and safety.
• For the safety of patients and the public, Rabies vaccinations must be kept up to date. Aggressive or excessively anxious patients may be sedated prior to examination or treatment.
• CPAH is required by law to report diseases and conditions that present a public health risk, as dictated by the MN Department of Public Health and USDA.
• Any animal that dies or is euthanized within 10 days of a bite to a human must be submitted for rabies testing (at the owner’s expense)

Payment

Payment for all services is due at the time the services are performed, and will be collected upon your departure. Deposits for patients remaining in the hospital for ongoing care and/or major procedures or medical treatments may be required.

Payment Options: Payment can be made by Cash, VISA, Mastercard, American Express, Discover, Care Credit and Telecheck. Checks may be declined if they are not Telecheck approved. AHVC does not offer financing or payment plans.

Treatment Plans & Estimated Costs

Following a veterinarian’s examination and initial assessment of your pet, we will provide you with a written treatment plan, with estimated costs, for your pet. Your signature will be required before treatments can begin. If a patient’s medical condition changes or requires additional care not included the initial treatment plan, you may be asked to review and sign a new or revised treatment plan prior to additional treatments.

Consent

CPAH requires that all financial and medical consent forms be signed an owner of the pet. If the owner is under 18 years old, an adult must sign and be present (Note: the adult will have the full responsibility for payment and legal status.) We encourage clients to read all consent forms in full prior to signing.